Privacy Policy
Last updated: February 20, 2026
1. Introduction
Pulse (“we,” “our,” or “us”) operates the getthepulse.ai website and the Pulse platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Information you provide
- Account information: Name, email address, and password when you create an account.
- Business information: Business name, address, category, and location details you provide for AI reputation monitoring.
- Payment information: Billing details processed securely through our payment processor (Stripe). We do not store your full credit card number.
- Communications: Information you provide when you contact our support team.
Information collected automatically
- Usage data: Pages visited, features used, scan history, and interaction patterns.
- Device information: Browser type, operating system, IP address, and device identifiers.
- Cookies: We use essential cookies for authentication and optional analytics cookies to improve our service.
3. How We Use Your Information
- Provide, maintain, and improve our AI reputation monitoring services.
- Process transactions and send related information (confirmations, invoices).
- Send service-related notifications, including scan results and score alerts.
- Respond to your comments, questions, and support requests.
- Monitor and analyze usage trends to improve user experience.
- Detect, prevent, and address technical issues or fraudulent activity.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist in operating our platform (hosting, payment processing, email delivery).
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and regular security audits. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Data portability (receive your data in a structured format).
8. Third-Party Services
Our service queries third-party AI platforms (ChatGPT, Gemini, Claude, Grok, Perplexity, Copilot) on your behalf. These queries contain your business name and location but no personal user data. Each platform has its own privacy policy governing how it processes queries.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@getthepulse.ai.