Question 1

What is AI reputation monitoring?

Accepted Answer

AI assistants like ChatGPT, Gemini, and Claude now recommend specific businesses when customers ask "who should I hire?" or "best plumber near me." AI reputation monitoring tracks what these platforms say about your business — whether you're being recommended, what claims are being made, and how you compare to competitors. Most businesses have zero visibility into this new channel.

Question 2

Which AI platforms does Pulse monitor?

Accepted Answer

Pulse monitors the six major AI platforms that consumers use to find businesses: ChatGPT (OpenAI), Gemini (Google), Claude (Anthropic), Grok (xAI), Perplexity, and Microsoft Copilot. Each platform has different data sources and ranking signals, so what one recommends may differ from another.

Question 3

How does Pulse know what AI says about my business?

Accepted Answer

Pulse sends real customer-style queries to each AI platform — the same kinds of questions your potential customers are asking. It captures the actual responses, extracts who gets recommended, identifies citation sources, and analyzes whether the information about your business is accurate, outdated, or missing entirely.

Question 4

How is this different from traditional SEO?

Accepted Answer

Traditional SEO tools monitor your Google search rankings and website traffic. Pulse monitors a completely different channel: what AI assistants say when customers ask conversational questions like "who should I hire for kitchen remodeling in Denver?" These AI recommendations are becoming a major source of leads, and the signals that influence them — citation consistency, content authority, structured data — overlap with but are distinct from traditional SEO ranking factors.

Question 5

Can I see what my competitors are doing differently?

Accepted Answer

Yes. Pulse tracks which competitors get recommended alongside or instead of your business, reveals the citation sources AI platforms trust, and shows you exactly why competitors may be ranking higher. You can see their mention frequency, the authority signals they've built, and get specific recommendations to close the gap.

Question 6

How quickly will I see results?

Accepted Answer

Your first scan completes in minutes, giving you an immediate snapshot of your AI visibility across all six platforms. The recommendations engine generates a prioritized action plan right away. Most businesses that follow the roadmap see measurable score improvements within 2-4 weeks, as AI platforms update their knowledge bases regularly.

Question 7

Do I need technical expertise?

Accepted Answer

No. Pulse provides plain-language recommendations with specific, actionable steps anyone can follow — like "update your business name on Yelp to match your Google listing." For technical tasks like schema markup or structured data, our vetted providers can handle implementation for you.

Question 8

What if AI already recommends my business?

Accepted Answer

That's great — but AI recommendations shift constantly as platforms update their models and data sources. Pulse helps you protect your position by monitoring for changes, alerting you when competitors gain ground, and identifying new opportunities to strengthen your recommendation profile. Think of it as ongoing insurance for your AI visibility.

Question 9

Is there a free trial?

Accepted Answer

You can run a free scan right from our homepage to see how AI platforms currently perceive your business. Paid plans start at $29/month per location and include ongoing monitoring, the full recommendation engine, competitor tracking, and priority support.

Question 10

Can I monitor multiple locations?

Accepted Answer

Yes. Pulse supports per-location scans with aggregated dashboards, so you can see how each branch or service area performs across AI platforms. Team collaboration features include role-based access (viewer, editor, manager) and invitation management, making it easy to coordinate across locations.

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